DEVINE COMPUTERS COMPUTER REPAIR/SERVICE AGREEMENT
DISCLAIMER1.1 DC will only perform and provide computer services, repairs, and upgrades as requested by the customer. DC will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.) 1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below) . we will however do our best to provide you an estimate.
1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss, You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. DC will attempt to backup all data if possible, however we will not be responsible for data loss. (See para 4.4 below) 1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer. to perform required services. All software will be deleted / uninstalled upon completion of the service.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on our service chart.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by DC.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
4. LIABILITY
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it. However there always exists a risk to open and / or repair any hardware component, and you need to be aware of this risk. DC accepts no liabiliy for any damages that may occur due to physical opening and closing of equipment, or force majure.
4.3 In the case of accidental damage physical or, of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold DC and any person(s) associated with DC or involved in the work being done for you harmless from damages resulting from such problems.
4.4 It is your responsibility to backup your data. If we are requested specifically, we will attempt data backup ourselves. However DC will not be responsible for data loss. (See para 1.4 above) 5. SUPPORT
5.1 Customer satisfaction is our utmost importance. “Service with a smile” Our Motto.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.
Remarks/Comments (Please Initial-before & after statement (s) before signing document).
Technician’s Sign: _______________________________________ Client Sig # ____________________
Date: ______ / ______ / ______ Service Part with S/n # __________________________
I hereby agree to the above terms and authorize DC to perform services/repairs as stated in the service order. I also agree to the terms and conditions within this Agreement.
Signed: Date: ______/_______ /
